April 2010

My wife is the one in our family that takes the majority of our pictures, and definitely the decent ones. I tend to not be very talented at getting them right. This is recent picture she did that I think is super cool.

It was for an online photo contest she entered.


Chase our Chocolate Beagle loves to run and run. If he isn’t sniffing with his nose a mm off the ground, he is running, not walking running. After a full day of running he passes out on the couch for several hours until bed then he sleeps till the morning.

Case in point

Okay he likes to stir up some dust

Kick up some dust

He is a good-looking dog, hope he can’t read. But this picture think we will call bringing the ugly.

There are certain activities that I do with my son that make me feel like a kid. And really, is there any better feeling then feeling like a kid when you are older and have the all pressures that most adults feel? What is this feeling for me? It is this little flashback I feel of doing these things when I was younger.

So what are theses activities you wonder, well here is a list in no particular order of a couple:

  • Riding a bike. like a lot of kids, I spent countless hours of my childhood riding my bike.
  • Playing Lego. This was always a great thing, I spent hours playing similar to my son when he plays.
  • Skiing. The excitement of skiing those first couple years, the rush of going straight down the hill.
  • Playing a board game.  I love to play board games with him so much, a great memory of doing it as a kid.
  • Flying a kite. This is one that caused the post. I love flying a kite, not that I did it a lot when I was young, but I just love the feeling it gives you- part being a kid, part relaxation.

So what activities do you do that make you feel like a kid?

I have a local sports store that has good pricing on items but have some of the worst customer service ever. While there on a recent visit on the weekend to pick-up a new pair of Saucony runners I was ready for the bad service. I walked into the store, unfortunately shoes are one of those items you need service with and as usual there was, from what I saw,  three staff working, one at cash, one hiding in the clothing and one helping 6 customers in the shoe department. The eye opener was as I waited for my turn to get service I notice that he was helping 6 people by himself and being very customer service focused with each, making suggestions recommending other shoes, and he gave each of them equal time and care plus remembering their sizes when he would get them something else, very impressive.

I had done some research before going so I had an idea of the shoes I wanted to try, and also the price point I was interested in. I know my foot size, so asked him for the 10.5 in the models I was considering, he was polite and fast and helpful. When I asked him for another shoe he was great, said he thinks it is a better choice than the others, and got my shoe without asking size again.

Needless to say a lot of companies lose site that the employees make doing business with a company enjoyable and fosters repeat business. But the opposite is true also, the employee can hurt a company and cause bad word of mouth. Managers in these competitive businesses need to recognize this, and foster this type of service and encourage it. It should be a major part of their responsibility, not do what most do which is hide in the back,  cut worker’s hours and reduce staff to hype a balance sheet or store financial performance. 

And of course they didn’t let me down on the bad service I expected. Once I picked my shoes, I was looking for some clothing but needed some help and guess what? Not an employee to be seen just the sound of the shoe guy’s pleasant nature and care he was giving each and every customer in his department.

See my point….

As normal I have sent this to the company in hopes of highlighting a star, and pointing out a failure.

Sorry for the lack of posting, I have been busy training and getting spring chores done.

This time of year is full of early signs of life in the garden and around, from the tree that is bare to the tree in bud to the first leaves forming, it is a truly amazing to see spring slowly and steadily coming around us. If you don’t go outside for a couple of days things would look so much different, new buds, new leaves

Enjoy this time of year, it is short but also leads us to more nice things, like getting our hands dirty in the garden.